FAQ

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  • 1. How soon can I get a reply after sending an inquiry?

    We value every inquiry. On working days, we usually reply within 12 hours after receiving your inquiry. To improve communication efficiency, we recommend providing product name, specification requirements, packaging method, target market, and estimated quantity in your first message.

  • 2. Are you a manufacturer or a trading company?

    We are a manufacturing-oriented company focused on the development, production, and supply of disposable medical consumables and related extended consumable products. Built on manufacturing capability, we also support project-based cooperation and customized development across multiple product lines.

  • 3. What products do you mainly offer?

    We mainly offer needle-related products and disposable consumables, including disposable syringes, insulin syringes, auto-disable syringes, hypodermic needles, intravenous / butterfly needles, infusion sets, and selected related extended consumables. We also support product supply and customization for Beauty, Tattoo, Dental, and Pet applications.

  • 4. Do you support OEM / ODM projects?

    Yes. We support OEM / ODM cooperation, packaging adaptation, specification extension, and project-based supply across different product lines. Based on product application, packaging requirements, brand positioning, and project timelines, we can provide more targeted development and coordination support.

  • 5. Can you support mold development and deeper customization?

    Yes. For customers with clearly defined project requirements and appropriate business conditions, we can support mold development, structural optimization, and customized product development for injection-molded components, needle-related products, and other applicable consumables. This is especially suitable for projects requiring differentiated structures, proprietary specifications, customized packaging, or ongoing product iteration.

  • 6. What quality systems and regulatory documents do you have?

    For applicable product lines, we currently have ISO 13485, EU MDR, FDA 510(k), and FDA establishment registration / device listing support. Different product lines correspond to different regulatory scopes and applicable documents, so each project should be confirmed according to the specific product and target market.

  • 7. Do all your products have FDA or CE?

    No. Different product lines have different regulatory scopes and applicable documentation. Whether FDA, CE, or other market documents apply depends on the specific product type, target market, and project requirements. We recommend clarifying the target market as early as possible so that the appropriate documentation can be prepared more efficiently.

  • 8. How do you control product quality?

    We place strong emphasis on end-to-end quality control. In addition to in-line inspection during production, we operate an in-house laboratory and testing center with a structured workflow covering incoming material inspection, in-process inspection, and final product inspection. Samples and finished products are retained according to internal procedures, while inspection records, quality reports, and testing documentation are systematically archived. Retained samples are preserved through shelf life and for an additional two years before disposal according to established procedures. For applicable products, automatic vision inspection, online monitoring, and control at key production stages are also used to strengthen consistency management.

  • 9. Can I request samples?

    Yes. Sample arrangements depend on the specific product. For standard products, samples can usually be arranged based on existing specifications. For customized projects, it is better to confirm the application scenario, specification requirements, packaging method, and target market first, so that more suitable samples or trial solutions can be prepared.
    Sample freight is usually borne by the customer.

  • 10. What information should I provide for a quotation?

    To help us evaluate the project more efficiently and provide a more accurate quotation, we recommend that you share the following: product name, size or dimensions, needle type / gauge, with or without needle, packaging requirements, target market, estimated order quantity, whether OEM / private label is needed, and any available drawings, photos, or reference samples. For customized projects, early clarification of the application scenario and key technical requirements helps improve development and production evaluation.

  • 11. What packaging options and private-label support do you offer?

    We support packaging adaptation and brand-oriented coordination according to different product lines and project needs. This may include standard packaging, private-label labeling, customized packaging design, and project-based packaging development. For private-label customers, we can also evaluate packaging solutions based on product positioning, market demand, and project objectives.

  • 12. What is your usual lead time?

    Lead time depends on the payment timing, product type, order quantity, specification complexity, packaging requirements, and whether customization is involved, so it is generally handled case by case. Standard products can usually be scheduled after order confirmation and related arrangements are settled. Projects involving mold development, structural changes, or proprietary packaging will require additional time. We recommend confirming key specifications and packaging requirements as early as possible so that production planning can be arranged more accurately.

  • 13. What trade terms and shipping terms do you support?

    We can offer suitable trade terms based on order size and transportation method. Usually:

    • FOB supports bulk order scanning
    • Small batch orders are typically processed on an Ex Works (EXW) basis
    • Small batches of international express shipments can be arranged under DAP or DDP terms based on specific circumstances

    The final trade agreement will be confirmed based on order volume, destination, product type, and shipping plan.

  • 14. Which markets do you mainly serve?

    We serve customers in multiple overseas markets and can provide supporting documentation and project coordination according to the applicable product line and target-country requirements. For medical product lines, we can support communication based on the documentation needs of the target market. For Beauty / Tattoo and other extended projects, we can also provide more flexible cooperation support in branding, differentiation, and project-based development.

  • 15. How can we start a project with you?

    You can start by sending us basic information such as the target product, specification requirements, packaging needs, estimated order quantity, and target market. For standard products, cooperation can begin with product recommendation, documentation exchange, and sample confirmation. For customized projects, we can further evaluate structure, mold development, packaging, and mass-production feasibility. The clearer the information at the beginning, the more efficiently the project can usually move forward.